Responses Fail to Satisfy

I have discovered that, when I inform a company of its failings, I expect a bit more grovelling and apologising than has been forthcoming to date. Another example of my dissatisfaction occurred via email today. I emailed a large stationery company about the peculiarity of my daughter's birthday present diary. She informed me last night that October was followed by May, June and July, in the diary. That meant November and December - most importantly Christmas! - were non-existent! I immediately emailed the company concerned to inform them of this travesty. On the positive side, a reply email was received in a timely fashion. However, on the negative side, they were merely "sorry to hear of the fault" with the diary and urged my daughter to return it for a replacement or a refund. The least I expected was news of a full investigation to check whether the problem was widespread! However, nothing of this nature was revealed. How disappointing!